Privacy Policy

We know that your privacy is very important to you. We make it our business for it to be as important to us.
We aim to be as clear as possible about how and why we use information about you on this website. If your questions are not fully answered by the information below, please contact us. We'll be happy to help.

Our guiding privacy principles
Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website.

These principles are:

• We aim to continuously improve our website for you. We use information about you to help us to do this.
• We will not use your information for any other reason unless you specifically allow us to by choosing to select the opt in boxes on our registration form.
• We take all reasonable care to safeguard your information through security policies and secure business processes.

Why we collect information about you
To keep your information secure. To minimise the risk of unauthorised access to your information, we use some of your information to authenticate you when using the website and our customer service helpdesk.

How we collect information about you
We collect information from you in two ways:

• Directly from you. Sometimes we'll ask you for information about yourself, for example in our registration form.
• From third parties. We may ask for information about you from third parties, for example when we get authorisation for a payment you make using a credit or debit card

Who sees your information?
The information we collect through our website will be used within Grand Extreme LLP. Exactly who sees your information depends on the context in which you provided it. Sometimes we'll share your information with carefully selected third parties outside Grand Extreme LLP.

We may do this for the following reasons:

• To provide you with a service. Some of our services are provided in conjunction with our business partners, and we'll need to disclose your information to them to provide you with the services. We make it clear in the terms and conditions for each service whether information will be passed to third parties or not.
• To protect Grand Extreme LLP or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person's rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
• We will only deal with third parties that we trust to act in our customers' best interests and who treat our customers' information with the same stringent controls that we apply ourselves.

How long do we keep your information?
How long we keep your information collected through our website depends on the context in which you provided it. In particular:

• We will keep your information that's necessary for us to provide you with a service you have requested or purchased through this website for as long as it takes us to provide that service
• We will keep your contact details for as long as we have your consent to send you marketing information and/or pass your contact details to third parties
• We will keep records of any transactions you enter into on this website for up to six years. This is so that we can respond to any complaints or disputes that arise in that period
• We will keep other information about you if it is necessary for us to do so to comply with the law
  Maintaining the information we hold for you
• We aim to give you control over the information we hold about you. You can see the information you have provided to us through the website by accessing the Edit your profile page. You can also use this page to change or delete this information including the consents you have given us through the ‘opt in’ process.
  

Please note, we can only delete information about you that we don't need to hold for legal reasons. (i.e. the type of information described in the last two bullet points under "How long do we keep your information?"). You can of course request at any time that we correct any information we hold about you.

Keeping your information secure
We know that your privacy is very important to you and that you take the security of your information seriously.
We've implemented technology and security policies, rules and measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.

Here are some of the ways we protect your information:

• Access to our online services is protected by something called SSL 128 bit session encryption. Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently used commercially. However, unless your Internet browser supports 128-bit encryption you will not be able to take advantage of this level of security. (See the How you can help keep your information secure. section below).
• Off-line, your information is kept securely in our databases and offices. We only allow our employees and trusted contractors access to your information, and then only if they need it for a specific authorised task. The computers on which we store your information are kept in a secure environment.
• We do not store payment card details from this website.
• We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.

How you can help keep your information secure
As you would expect of us, we will take all reasonable measures to ensure that the information you provide through our website is held and managed securely. However, there is a lot that you can do to help keep your information safe - not just on our website, but whenever you provide information online.

Here are some simple ways you can improve the security of your information:

• Use a strong password - Read our advice on choosing a strong password. This will help you choose a password that will be difficult for other people to guess but easy for you to remember.
• Use a secure password hint - Do not make your password hint the same as your password! Your password hint should not give away your password to someone you know well, for example 'my road' or 'my dog's name'.
• Keep your password private and secure - Your password is a key to your personal information and online identity. Don't tell anyone your password or write it down. If you are concerned that somebody else knows your password, you can change it on our website.
• Use a secure browser - Encryption is the process through which sensitive information is scrambled before it is transmitted so that it remains private even if it is intercepted. 128-bit encryption is the strongest encryption currently available, but not all browser versions support it.
• Three popular browsers that support 128-bit encryption are:
  •    Microsoft Internet Explorer version 5.5 and later versions
  •    Mozilla Firefox version 1.0 and later versions
  •    Opera version 6.0 and later versions
  Security upgrades for some older browser versions are available. We recommend that you contact your preferred browser provider for further information.